Reviews

Could not deliver item as hit by fork lift in depot, had to chase to obtain item, this was a fridge so a little urgent. Eventual delivery man good.
Then found the item was for the Danish market so had to cut off plug and supply uk plug. Probably in this day and age should have paid an electrician to carry out the work.
Not a quick fix for the experience, have used the company before.

I have had ZERO communication from this seller. I order 10 items - received 4 with no explanation.
Chased customer services to be told that the missing 6 items were not available until mid December. I would have expected a pro active approach to keep me informed. I asked about alternative products and was promised a call back.
I have heard nothing since......

Poor service!

We needed to replace a commercial kitchen microwave quickly and was pleased it was in stock and delivered quickly . Good quality product as well

Excellent service and communication.

Excellent

prompt, friendly and efficient service

Will shop here again thanks

Perfect size and lightweight for food and water containers for our chickens

Excellent !

All good delivered within 5 days

Catering Appliance were great but the product was not. Our Daewoo microwave arrived with two dents and a wonky door. We requested a replacement and it, too, had two dents! Daewoo would only offer us £25 compensation but we accepted because we didn't want the faff having to wait in for a third one to be delivered.

Arrived very quickly and is as described.

Table delivered on time. Good quality and fair price.

Fiona was amazing!

very good service

Buying the fridge was easy and straightforward. The delivery and collection not so . We paid for collection of the broken fridge, not being told it had to be on a pallet. So we had to strap and pallet the old fridge-two attempts at collection.
The fridge eventually got delivered after being promised three delivery days where it never appeared, good job we were not in a hurry for it.

Never received my package

I have always good experience with them.

Delivery was a day longer than expected. Excellent communication with the company. Mixer works well, although slightly noisy.

Great all round

The branded product arrived in good order the day after it was ordered = excellent service. It's only just been installed, so its performance and longevity still have to be determined, but very happy to recommend the Catering Appliance Superstore on the basis of pricing and service!

Good prompt service Postage a bit expensive

Perfect

Easy to order and prompt delivery with no problems. Pleased with the item

Coming in time

Great service

Great price. Collected from depot at short notice. Great Cumbrian customer service! :o)

Product delivered on time, good communication, will use again

Very efficient

Great price, goods as described
Delivery was very quick as well!

Excellent service

Very nice thanks.

Everything is ok just reduced delivery price

Excellent Service, Highly recommended

Excellent service and prices.

very goog

Great delivery guys, Great goods, Previous shop name on delivery note even though I explained that we are the new tenants and gave my shop name.

Everything went so well I didn't have to involve customer service, so couldn't rate it.
Thank you

The damaged goods have now been eventually collected... your business appears to have little to no clue about Customer service or delivery expectations of customers and that although you offer the best price there is a penalty with the service.. exceptionally unprofessional.

Hi customer service very good , the ice machine doesn’t produce as much as I thought and smaller that I thought ,

No problems to report

Love the service and delivery time

Great service

Catering Appliance Superstore is friendly, efficient and the staff helpful and knowledgeable.

Slow delivery

Quick, easy and great value for money!

Fantastic service

Service was great

Excellent service and very quick delivery

Good

Great customer services, bit slow to answer the phones sometimes.

Very impressed with servicev

No Drama. Great product. Great service

Delivered quickly, well packed, and excellent item. Thank you.

Catering Appliance Superstore is a very good supplier. Quick to answer the phone and on the ball. We are delighted with our induction hob and convection oven. Simon LJ North Wales

Very good service

I didn't speak to customer service, so can't really comment of the service. However, delivery was aweful, as the delivery guy refused to assist with carrying the fridge to the kitchen. I was left to get help from my neighbours to carry the fridge for me. I would give delivery 0 star!

Excellent service

good service

Just ace

Was great service but delivered to wrong venue

All good

Delivery was a major let down and Catering Appliance need to use a different delivery company. Not delivered on correct day not notified wasted 2 people x 2 hours time. Came next day and delivery man very disinterested.
Appliance was fine marked down as some of the protective film on it had been partly removed - had been delivered to someone else before? The product is fine despite this though.

easy procedure from order to delivery

Best best best one!!

Always good, if they've got you get it .

Fast service

Good service

All very easy, quick delivery.

Quick and easy ordering. Very prompt delivery. Works well.

Ordered a 6 pack of sandwich platters, on delivery I found one was broken,after contacting the store by email, I was told a replacement would be sent out. It arrived the following day. Customer service was excellent, so too are the platters!

Thank you

Excellent service & quick delivery.

Perfect thanks

Good appliance although delivery was delayed by a day

No problems with ordering or delivery.

Delivered on date promised.

Great service from the very helpful telephone sales team

Delighted to receive the glasses earlier than predicted.

Could be more reliable.

Perfect all round could'nt ask for more, the K20 is a great ice maker and should last for years to come
Your service is excellnt . Thank You

goods arrived very quickly :)

Forewarned of delay but scoop arrived much earlier than feared. Moreover, it works a treat!

Great service prompt delivery

Excellent customer service from start to finish.

Excellent customer service and quick delivery

Speedy delivery,good price, good product

Delivered in a timely manner very happy with my purchase

Very helpful and prompt delivery

can't complain about anything

Quick delivery, helpful company

Ordered an oven and was waiting for delivery for days. I had to call and then found out it won’t be delivered weeks later. No communication whatsoever and the info on the invoice was obviously wrong.

I’m very pleased with my experience and product

Item came quickly and all as promised very pleased

Everything was fine. The customer service was very helpful. Bought already second machine .
Thanks

Not that I was expected.

Excellent customer service, delivered on time, very happy with the appliance I bought and at a very reasonable price would definitely buy all my catering appliances from them in future

We purchased two commercial microwaves and they have been a great addition for our office.

Very unhelpful delivery driver. Nothing new there!!

everything from start to finish went smoothly

Very good service and product

Excellent service