At Catering Appliance Superstore we do everything we can to ensure the best service but rather than take our word for it. We have partnered with the independant service Feefo to gather reviews from real customers so you can see what other people who have used our service think.
We have recently changed our third party review provider. We are displaying all possible reviews so you can get the best picture of what our customers say.
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2272 reviews showing
Trusted Customer - 1 day ago
Amazing from start to finish. I have purchased from them before and have found them to be helpful and accommodating.
Trusted Customer - 3 days ago
Well, I have been using the services of CAS for several years, and I am very satisfied. They work professionally, accurately, and most of all, they are responsible partners. And I hope we will continue with the same mission and ambition in the future.
GIDEON BULL - 4 days ago
Very good, thank you
Trusted Customer - 4 days ago
I was very impressed with your excellent and quick delivery
Trusted Customer - 6 days ago
Very good
PETER ALLISON - 9 days ago
The service that I received from Lisa was excellent. She was efficient, super friendly and very helpful.
Trusted Customer - 11 days ago
excellent service and prompt delivery
Trusted Customer - 12 days ago
quick delivery. equipment packaged correctly
DAVID JOHNSON - 12 days ago
Quick, easy and friendly, excellent experience
Trusted Customer - 14 days ago
My order some of them broken
We're sorry to hear that some of your items were received damaged; however, I cannot find any record of an attempt to contact us regarding this damaged delivery. Had any contact been made, we would have done everything in our power to make this right, although this must be done within a specific timeframe, and as we did not have any knowledge of this damage, this timeframe has now passed.
Trusted Customer - 17 days ago
Very quick, professional and friendly. My existing Lincat boiler had given up and was out of warranty so needed to buy a new one urgently. Received next day and at a very competitive price.
ROBERT HALL - 18 days ago
well still waiting for our new microwave to be mended, only been working for
two weeks and you have passed me over to the manufactures who can't come out for 10 days, great so no microwave for the bank hoilday
We’re really sorry to hear how frustrating this situation has been, especially so soon after receiving your microwave and over a bank holiday period.
As the product is covered by a manufacturer’s warranty, repairs and service arrangements are handled by them. While we understand the inconvenience of the wait time, we unfortunately can’t bring their schedule forward.
We appreciate that this isn’t the outcome you were hoping for, but the manufacturer is best placed to resolve the issue as quickly as possible under the terms of the warranty. If there’s anything further we can clarify on our side, please don’t hesitate to get in touch.
Trusted Customer - 20 days ago
On ordering the fridge, the service was good and it arrived quickly. However, the first fridge we received was damaged on both sides and you couldn’t open and close the door. This was then replaced which took some time, with another fridge which was also damaged in several places. We then requested a refund which took over two weeks to happen.
We’re really sorry your order didn’t arrive in the condition you expected. That’s not the experience we want for our customers. We’ve already raised this with our delivery partner and are investigating so that we can prevent it from happening again.
EIRLYS TINKLER - 1 month ago
Great service arrived on time used this company many times never had any issues
Trusted Customer - 1 month ago
Good customer service, but teams arrived quickly, good price
PETER ISTRATE - 1 month ago
Great experience as usual.
Trusted Customer - 1 month ago
Some of the products were sent separately but they were delivered together a few days later so I am happy
The customer service team was excellent and sorted out the order for me because I had to return the single item as I was not aware that the rest of the order was being delivered separately
Trusted Customer - 1 month ago
Very good, product as ordered and received as rcpected
Trusted Customer - 1 month ago
Excellent Customer Service. Prompt delivery.
LOUISE - 1 month ago
Easy to select and pay online, fridge ideal for want we wanted ( is noisier than a normal fridge but we were aware of that from the clear details on the website). Would be good to be able to arrange delivery online too but have to phone / email. Arranged delivery and warned that if the driver ran out of hours it might be the next day instead ( which was OK for us). Got a call late morning on original date to say it would be the next day, and they would phone with an eta. Next day delivery arrived at 7am, with no warning - which would have been helpful.
I soaked the pieces in water for about an hour and and one piece turned rusty
Thank you for taking the time to share your experience. We’re sorry to hear that one of the pieces developed rust.
The CB943 Meat Mincer is designed for hand washing only, and the removable metal parts should not be soaked.
Prolonged immersion in water can cause surface oxidation on steel components. For best results, wash the parts briefly in warm, soapy water, dry them thoroughly immediately afterwards, and lightly lubricate with cooking oil before reassembly — as outlined in the user manual.
If you’d like, our support team can guide you on cleaning and maintenance tips to prevent this from happening again. This is also documented in your appliance care document, which you should have received with the product.
Great prices with excellent customer service. We initially called up with a pricing query which was dealt with very quickly and we placed the order after being dealt with so well.
Whilst they quote a longer lead time which we understand the delivery arrived in two days.
Excellent service and communication throughout.
Thank you.
That is great to hear! Thank you for taking the time to share your experience. It is very much appreciated.
Excellent customer service! When the wrong item was accidentally delivered, they swiftly replaced it with the correct one within a day. They were professional and a pleasure to deal with, something you don't often find with other companies. Highly recommend!
That is great to know. We are sorry you received the wrong item & pleased we dealt with the situation quickly. We look forward to hearing from you again soon.
The worst delivery ever I had left the fridge in loading base and left and they said I don’t care you can take it yourself Sait
Hi there,
We are sorry to hear that you’re disappointed with our delivery process. All of our deliveries are kerbside delivery only unless otherwise requested.
This is clearly stated at checkout, on our order confirmation, and on the invoice. Unfortunately, we were not made aware before delivery that kerbside delivery would not be suitable, and no special delivery requirements were noted when the order was placed.
We will investigate the comments from the courier, as this is not in line with how we would expect our customers to be spoken with and apologise once again.
However, the refund I have received does not reflect the full amount I originally paid. Deductions have been made, and I do not accept these charges.
I do not believe it is fair or reasonable for money to be removed from my payment when the issue was not caused by any fault on my part. Regardless of your stated delivery terms, I expect the full amount I paid to be refunded to me.
Please provide a full breakdown of the total amount paid, the amount refunded, and the exact charges deducted. I also request that the outstanding balance be refunded without further delay.
I look forward to your prompt resolution of this matter.
Hi there
I have just investigated your review, and I can see that your order process did not go as smoothly as it should have.
While the issue was caused by a courier misroute, we fully appreciate that this still resulted in delay and inconvenience for you.
We arranged a replacement as quickly as possible and have now processed the credit for the duplicate items returned.
Thank you for your patience and for working with us to resolve the matter.
This is not the experience we aim to provide, and we truly value your feedback. We apologise for any inconvenience caused.
