Catering Appliance Superstore Reviews

Trusted Customer - 6 months agoPrevious Review Platform

They were efficient and wonderful to deal with, Why did I not do this sooner.

Trusted Customer - 6 months agoPrevious Review Platform

Great price - quick service and a phone call to sort everything including the payment.
Delivered within 3 days. Couldn’t fault anything

Trusted Customer - 6 months agoPrevious Review Platform

Good price, easy website and good delivery

Trusted Customer - 6 months agoPrevious Review Platform

There are no instructions with the machine it also has about 10 warning stickers and again not one in English

Trusted Customer - 6 months agoPrevious Review Platform

Polite, friendly above and beyond, from ordering over the phone to delivery excellent service.

Trusted Customer - 6 months agoPrevious Review Platform

Very friendly and helpful

Trusted Customer - 6 months agoPrevious Review Platform

Prompt and efficient service, Boiler arrived before estimated delivery date.

Trusted Customer - 6 months agoPrevious Review Platform

Ordered a commercial freezer door seal, prompt delivery, VAT receipt straight away via email, seal fits perfectly.
Many Thanks
Mark

Trusted Customer - 6 months agoPrevious Review Platform

Always great products and always in time

Trusted Customer - 6 months agoPrevious Review Platform

When delivery date changes let the customer know

Trusted Customer - 6 months agoPrevious Review Platform

Found all contacts most professional every time.

Trusted Customer - 6 months agoPrevious Review Platform

Find them good value and good service - everything arrives promptly.

Trusted Customer - 6 months agoPrevious Review Platform

Always sending short.
When contact customer service we get no reply..

Trusted Customer - 6 months agoPrevious Review Platform

Trusted Customer - 7 months agoPrevious Review Platform

CHATGPT managed to source the item for me and I purchased it from the company. All round good experience.

Trusted Customer - 7 months agoPrevious Review Platform

excellent customer service (I recommend phoning them !)

That is great to know. We look forward to hearing from you again soon!

Trusted Customer - 7 months agoPrevious Review Platform

The price was very competitive.
Website worked well to place the order without any issues. The transport company used was very good.

That is great to hear! Thank you for your review; it is very much appreciated.

Trusted Customer - 7 months agoPrevious Review Platform

Very good easy website quick service

We are very grateful for you taking the time to leave us a 5-star review. Thank you!

Trusted Customer - 7 months agoPrevious Review Platform

Thank you for leaving us 5 stars!

Trusted Customer - 7 months agoPrevious Review Platform

Fantastic service, so helpful and dealt with my query quickly and efficiently.

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Trusted Customer - 7 months agoPrevious Review Platform

Order item and it arrived promptly.

Thank you for taking the time to leave a review, it is very much appreciated.

Trusted Customer - 7 months agoPrevious Review Platform

Thank you for leaving us 5 stars!

Trusted Customer - 7 months agoPrevious Review Platform

When things don't work out the way we think and something goes wrong I have always found the customer service happy to help resolve the issue.

"That is great to know. We look forward to hearing from you again soon!"

Trusted Customer - 7 months agoPrevious Review Platform

Thank you for leaving us 5 stars!

Trusted Customer - 7 months agoPrevious Review Platform

I soaked the pieces in water for about an hour and and one piece turned rusty

Thank you for taking the time to share your experience. We’re sorry to hear that one of the pieces developed rust. The CB943 Meat Mincer is designed for hand washing only, and the removable metal parts should not be soaked. Prolonged immersion in water can cause surface oxidation on steel components. For best results, wash the parts briefly in warm, soapy water, dry them thoroughly immediately afterwards, and lightly lubricate with cooking oil before reassembly — as outlined in the user manual. If you’d like, our support team can guide you on cleaning and maintenance tips to prevent this from happening again. This is also documented in your appliance care document, which you should have received with the product.

Trusted Customer - 7 months agoPrevious Review Platform

Great prices with excellent customer service. We initially called up with a pricing query which was dealt with very quickly and we placed the order after being dealt with so well.
Whilst they quote a longer lead time which we understand the delivery arrived in two days.
Excellent service and communication throughout.
Thank you.

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Trusted Customer - 7 months agoPrevious Review Platform

Thank you for leaving us 5 stars!

Trusted Customer - 7 months agoPrevious Review Platform

Excellent customer service! When the wrong item was accidentally delivered, they swiftly replaced it with the correct one within a day. They were professional and a pleasure to deal with, something you don't often find with other companies. Highly recommend!

That is great to know. We are sorry you received the wrong item & pleased we dealt with the situation quickly. We look forward to hearing from you again soon.

Trusted Customer - 7 months agoPrevious Review Platform

Ordered delivered , exactly as you expect and want

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Trusted Customer - 7 months agoPrevious Review Platform

Thank you for leaving us 5 stars!

Trusted Customer - 7 months agoPrevious Review Platform

Service was excellent

That is great to hear! Thank you for your review, it is very much appreciated.

Trusted Customer - 7 months agoPrevious Review Platform

The worst delivery ever I had left the fridge in loading base and left and they said I don’t care you can take it yourself Sait

Hi there, We are sorry to hear that you’re disappointed with our delivery process. All of our deliveries are kerbside delivery only unless otherwise requested. This is clearly stated at checkout, on our order confirmation, and on the invoice. Unfortunately, we were not made aware before delivery that kerbside delivery would not be suitable, and no special delivery requirements were noted when the order was placed. We will investigate the comments from the courier, as this is not in line with how we would expect our customers to be spoken with and apologise once again.

Trusted Customer - 7 months agoPrevious Review Platform

Thank you for leaving 5 stars

Trusted Customer - 7 months agoPrevious Review Platform

Thank you for leaving 5 stars

Trusted Customer - 7 months agoPrevious Review Platform

Thank you for your response.

However, the refund I have received does not reflect the full amount I originally paid. Deductions have been made, and I do not accept these charges.

I do not believe it is fair or reasonable for money to be removed from my payment when the issue was not caused by any fault on my part. Regardless of your stated delivery terms, I expect the full amount I paid to be refunded to me.

Please provide a full breakdown of the total amount paid, the amount refunded, and the exact charges deducted. I also request that the outstanding balance be refunded without further delay.

I look forward to your prompt resolution of this matter.

Trusted Customer - 7 months agoPrevious Review Platform

Hi there I have just investigated your review, and I can see that your order process did not go as smoothly as it should have. While the issue was caused by a courier misroute, we fully appreciate that this still resulted in delay and inconvenience for you. We arranged a replacement as quickly as possible and have now processed the credit for the duplicate items returned. Thank you for your patience and for working with us to resolve the matter. This is not the experience we aim to provide, and we truly value your feedback. We apologise for any inconvenience caused.

Trusted Customer - 7 months agoPrevious Review Platform

Thank you for leaving 5 stars

Trusted Customer - 7 months agoPrevious Review Platform

We are very grateful for you taking the time to leave us a 5-star review. Thank you!

Trusted Customer - 7 months agoPrevious Review Platform

Thank you so much for giving us 5 stars

Trusted Customer - 7 months agoPrevious Review Platform

Thank you so much for taking the time to give us 5 stars

Trusted Customer - 7 months agoPrevious Review Platform

Thank you so much for giving us 5 stars

Trusted Customer - 7 months agoPrevious Review Platform

Had what I wanted, easy to order and at a good price. Kept informed and delivered quickly, arrived safely. All round good service

That is great to know. We look forward to hearing from you again soon!

Trusted Customer - 7 months agoPrevious Review Platform

super helpful service

Thank you for your 5-star review! We very much appreciate your feedback.

Trusted Customer - 7 months agoPrevious Review Platform

I like the fact I ended up with exactly what I needed.
Some massages weren't acted on which cost the whole process time.

We are sorry to hear this and will investigate as to why this happened.

Trusted Customer - 7 months agoPrevious Review Platform

Very quick delivery.

Please let us know what we can do to reach 4 stars.

Trusted Customer - 7 months agoPrevious Review Platform

Such speedy delivery every time which I. This industry really matters :)

We are very grateful for you taking the time to leave us a 5-star review. Thank you!

Trusted Customer - 7 months agoPrevious Review Platform

Thank you so much for giving us 5 stars

Trusted Customer - 7 months agoPrevious Review Platform

Thank you so much for giving us 5 stars

Trusted Customer - 7 months agoPrevious Review Platform

Thank you so much for giving us 5 stars

Trusted Customer - 7 months agoPrevious Review Platform

Thank you so much for giving us 5 stars

Trusted Customer - 7 months agoPrevious Review Platform

hi there, no delivery as yet,will reply when received item.
tks Michaerl F Smith

We hope everything has exceeded your expectations.

Trusted Customer - 7 months agoPrevious Review Platform

the part i ordered came quickly and correct unfortunately I didn't need the part in the end, but the service returning the part and sending back was easy and the staff are super helpful.

Thank you for taking the time to leave a review, it is very much appreciated.

Trusted Customer - 7 months agoPrevious Review Platform

Great service from beginning to end ,no issues at all ,delivery guys great straight in the shop no hassle,sales lady great .

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Trusted Customer - 7 months agoPrevious Review Platform

Too many calls, voicemails and emails just to confirm the delivery date, no organisation at the office. Just one email confirming the date you're coming is all that is required, not different voicemails, different people phoning, then phoning hotel.
Then when delivery happened, they didn't give us a chance to wheel the old outside and so they had to be called back after drove away!
We cannot leave a freezer on the kerb the whole day when we are just told a window of 8.30-5, give us a minute to put it out when you arrive, it was waiting just inside the door, ridiculous.
Many other companies offering these goods, will go elsewhere next time

We’re very sorry to hear that you were unhappy with your experience. To ensure deliveries run smoothly — particularly to hotel sites — we do need to confirm access arrangements, timings and collection details in advance. As we were unable to reach the site directly by phone and email, our team made several attempts to confirm the necessary information so that your scheduled delivery would not be delayed. We appreciate that this may have felt excessive, however it was done to avoid any disruption. Regarding the collection of the old unit, when the delivery was originally booked it was advised that the item would need to be disconnected and ready outside prior to the driver’s arrival. Our drivers work within allocated routes and time windows, and unfortunately are unable to wait on site while equipment is disconnected or moved. We were later advised the unit could be disconnected quickly, and we immediately arranged for transport to return the following day to collect it once confirmed ready. We are sorry the experience felt frustrating, as this is certainly not the level of service we aim to provide. We do appreciate your feedback and will review our communication process internally to ensure it is as streamlined as possible going forward.

Trusted Customer - 7 months agoPrevious Review Platform

Thank you so much for giving us 5 stars

Trusted Customer - 7 months agoPrevious Review Platform

Happy with our new Buffalo water boiler for the church kitchen, replacing a 35 year old Lincat one! Clear website. Good price. Easy ordering. Speedy delivery. Slight dent in side of water boiler but nothing that stops it working like a dream.

We are very grateful for your taking the time to leave us a 5-star review. Thank you!. We are sorry to hear about the dent and glad it has not impacted its working. Please contact us asap should you have any problems.

Trusted Customer - 7 months agoPrevious Review Platform

Thank you so much for giving us 5 stars

Trusted Customer - 8 months agoPrevious Review Platform

Thank you so much for giving us 5 stars

Trusted Customer - 8 months agoPrevious Review Platform

Very helpful staff - good phone and email help.

We are very grateful for you taking the time to leave us a 5-star review. Thank you!"

Trusted Customer - 8 months agoPrevious Review Platform

Great Price and great delivery / shipping over the Christmas period :)

That is great to know. We look forward to hearing from you again soon.

Trusted Customer - 8 months agoPrevious Review Platform

Thank you so much for giving us 5 stars

Trusted Customer - 8 months agoPrevious Review Platform

Had what I wanted; at a good price. Easy ordering; fast delivery. Simple really.

That is great to hear! Thank you for your review, it is very much appreciated

Trusted Customer - 8 months agoPrevious Review Platform

Thank you so much for giving us 5 stars

Trusted Customer - 8 months agoPrevious Review Platform

They had the best price I could find for the item I was after, and delivered in good time. What more could you want I guess.

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Trusted Customer - 8 months agoPrevious Review Platform

Competitively priced, wide range of products and good customer cate

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Trusted Customer - 8 months agoPrevious Review Platform

wide range of goods

Thank you for taking the time to leave us 4 stars. Please let us know what we can do to reach 5 stars.

Trusted Customer - 8 months agoPrevious Review Platform

Thank you so much for giving us 5 stars

Trusted Customer - 8 months agoPrevious Review Platform

Easy website to go through, easy to order but haven’t had delivery date or delivery yet. So far it’s been a smooth journey. Hoping for delivery next week!

Thank you for taking the time to leave us 4 stars. We hope your experience has been positive.

Trusted Customer - 8 months agoPrevious Review Platform

Thank you so much for giving us 5 stars

Trusted Customer - 8 months agoPrevious Review Platform

Next day delivery was pleasantly unexpected, products were well packaged, overall I was really impressed, cheaper than Amazon and genuinely a better service, would not go anywhere else if these guys have it in stock.

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Trusted Customer - 8 months agoPrevious Review Platform

Thank you so much for giving us 5 stars

Trusted Customer - 8 months agoPrevious Review Platform

Incredibly fast delivery just before christmas

That is great to know. We look forward to hearing from you again soon.

Trusted Customer - 8 months agoPrevious Review Platform

Easy to order and a quick turnaround.

Thank you for taking the time to leave a review, it is very much appreciated

Trusted Customer - 8 months agoPrevious Review Platform

Having already ordered these particular plates before, I was very pleased that they were still available. As I smashed several of them recently I was delighted when my replacement order came so quickly. Great service. Thank you - Anne

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Trusted Customer - 8 months agoPrevious Review Platform

PAID FOR EARLY DELIVERY STILL NOT RECEIVED THE FRIDGE UNIT.

We’re very sorry for the delays with your order and any inconvenience this caused. We appreciate your patience while we coordinated delivery and worked with our supplier. We can confirm that a full refund has now been issued via Stripe. Thank you for bringing this to our attention, and we hope to provide a smoother experience in the future.

Trusted Customer - 8 months agoPrevious Review Platform

Thank you for leaving us 4 stars, please let us know what to do to reach 5 stars.

Trusted Customer - 8 months agoPrevious Review Platform

Nice purchase, nice service

Thank you for leaving us 5 stars!

Trusted Customer - 8 months agoPrevious Review Platform

Thank you so much for giving us 5 stars

Trusted Customer - 8 months agoPrevious Review Platform

Thank you so much for giving us 5 stars

Trusted Customer - 8 months agoPrevious Review Platform

Hi there, I can see you have already left a review, which we have responded to.

Trusted Customer - 8 months agoPrevious Review Platform

Thank you so much for giving us 5 stars